faq

No. There is no minimum order size.

Generally, equipment reservations should be placed as soon as you know the details of your event. To ensure the best possibility for equipment availability and your satisfaction it is best to place your order 3-6 weeks in advance.

All rates quoted are based on a 24 hour rental period per item; however, we allow extra time for the customer to pick-up/drop-off at our location you may pick up party rentals one day before your event and return the equipment on the next business day. Rental Duration for a weekend rental lasts from Friday after 2 PM through Monday. Rental Duration for a weekday rental (M-F) is for one 24 hour period. Orders are picked up on the following business day between 9:00 AM – 7:00 PM – unless same day pickup service, late pickup service or Sunday Service is purchased.

Payment in full is due at the time of order. 50% of any furniture or decor rental payment is considered a furniture hold, and is non-refundable. If the rental is canceled and the furniture is not delivereable, you are eligible of a return payment of the remaining 50%. Payments for invitations and custom flooring are non-refundable.

Items that require set-up will be charged an additional charge based on the time required to complete the installation-setup. This charge will be determined once we receive your quote request.

To preserve the life of our inventory we offer select items for pickup. Our delivery personnel is trained to handle our inventory to prevent additional wear and tear. There is an additional fee for delivery, determined at checkout. Customers are welcomed to pick up and return their rentals during store hours. Call in advance. Delivery and pickup starts at $30.00 and is an incredible value since we offer free next business day pick up. (Typically Monday or Tuesday) Delivery fee. Our delivery fee is calculated based on your event distance from the city of Atlanta. *Additional Out of Service Area Fees Apply to Orders Over 15 Miles Delivery Includes Next Business Day Pick Up

Orders are delivered within 2-3 hour time frames starting from 8:00 AM – 11:00 AM. For an added cost, you may also choose our earliest delivery service for delivery in the morning between 6:00 AM – 8:00 AM. Our latest delivery time frame is currently between 5:00 PM – 8:00 PM. Pickups are typically completed on the following business day M-F. ​ DELIVERY TIME FRAME A delivery time frame is assigned to each order. Delivery time frames: 8:00 AM – 11:00 AM 11:00 AM – 2:00 PM 2:00 PM – 5:00 PM 5:00 PM – 8:00 PM Rentals are for one 24 hour period. Your rental will end the next business day at the same time as the delivery time frame listed on your order. Friday orders with a selected delivery time frame between 8:00 AM – 2:00 PM are typically picked up on the following Saturday. Friday orders with a time frame of 2:00 PM -5:00 PM & 5:00 PM – 8:00 PM are typically picked up on Monday between 9:00 AM – 7:00 PM. Time frames are subject to availability. We call each customer prior to arrival. Placing rentals upstairs is an additional $150.00 per flight. After hours pick up is an additional cost. Same day pick up is an additional cost. Next business day pick up is at no additional cost (9 AM – 7 PM) ​ Customers must be present during delivery. Send a photocopy of your I.D. to eventrentalsatl1@gmail.com The I.D must match the name on the card and billing name.

Yes, we deliver on Saturdays at no additional cost. Just choose Saturday as your event delivery date at checkout. Typically, pickup will be on the following business day. Sunday is an additional $120.00 or more and the charge will be added automatically at checkout once you choose a delivery date for Sunday. *If for some reason the Sunday Service fee is not added to the order automatically, we will add the fee manually. ​ ​

WEEKEND ORDERS. Orders Delivered on Friday evening, Saturday and Sundays are typically picked up on Mondays between 9:00 AM – 9:00 PM. If our pick up volume is heavy, we may reschedule pick up for Tuesday, between 9:00 AM – 9:00 PM. There is no additional cost for pick up on Monday. We will call prior to arrival to confirm your pick up. Sunday pick up service is an additional fee of $120.00 Weekday Orders. Orders delivered Monday – Friday are scheduled for pick up on the following business day between 9:00 AM- 7:00 PM. Rentals must be accessible & ready for pickup between 9:00 AM – 9:00 PM for free pickup. Otherwise, same day or late pickup services are available. Have additional questions? Email us at eventrentalsatl1@gmail.com

If you will be unavailable for delivery, we require additional verification so that you may designate someone to be present and sign for your delivery. If no one is unavailable for delivery or pick up an additional fee will be assessed for additional attempts to deliver or pickup your order. Along with your fully completed Event Rental Contract, send a copy of the front and back of your photo I.D.